Help Centre

Your price depends on the service you select, your property size, property condition and any add-ons or bundles you choose. The full price is always shown before you confirm your booking — no hidden fees, no surprises.

Service duration depends on the type of cleaning, property size and condition. Your booking confirmation shows the estimated duration. If your home needs more time than expected, our Operations team will contact you first — there are no automatic on-site surcharges.

Yes. You can cancel or reschedule free of charge up to 24 hours before your scheduled service. After that, a cancellation or rescheduling fee may apply depending on how close the change is to the appointment time. The applicable fee is always shown before you confirm.

You can start without an account. We'll verify your mobile number during booking. Use the same number to view and manage your booking.

A trained and verified XAINA Cleaning Expert or team, depending on your booking. Once assigned, you'll see the details in your booking.

We accept credit cards, debit cards, Apple Pay and Google Pay. Payment is processed when your booking is confirmed. For out-of-area requests, your card is authorised first and only charged after our Operations team approves the booking.

Contact us through WhatsApp and we'll look into it right away. Our team will review the booking details, service records and any relevant information to resolve the issue. Customer satisfaction is our priority.